| You can submit your question to Discussion forums. |
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| Q1: |
What is the system requirement? |
| A1: |
. ISA Sever(2000/2004/2006), WinRoute6.0, WinProxy5.1, CSM_Proxy
. Windows NT 4.0 ( Service Pack 5)
Or Windows 2000 Server (Service Pack 2)
Or Windows 2003 Server
. Microsoft Data Access Components (MDAC) 2.5
. Internet Explorer 5.01 |
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| Q2: |
What is the difference between different editions? |
| A2: |
The main difference is "Netfee Standard does not have users(computers) control function". Refer to:difference of edtions. |
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| Q3: |
What is the advantage of using NetFee? |
| A3: |
1. Manage, control and monitor
2. Charge
3. Do some analysis of every user/department
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| Q4: |
Does Netfee need lots of system resourse? |
| A4: |
No! Netfee need a little system resource because of using data
cache algorithm. |
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| Q5: |
Does Netfee support to report output? |
| A5: |
Yes. It can output the report in Excel, HTML formats. |
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| Q6: |
What control methods does Netfee support? |
| A6: |
1.traffic
limitation (by month)
2. Time limitation (by month)
3. Fee limitation
4. Total traffic limitation
5. Total time limitation
6. Date Expired |
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| Q7: |
Does Netfee scan data very fast? |
| A7: |
Netfee3.1 can scan data at the rate of 200M/min (PIII,128MRAM) |
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| Q8: |
Does the data file processed by Netfee become very big? |
| A8: |
No. For example: the log file is 300M every day, the sum in one month is about 10G. The data file
generated by Netfee is just about 30M. |
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| Q9: |
Can Netfee archive user information? |
| A9: |
Yes. Netfee can archive the information by month for you to check later. |
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| Q10: |
what is difference between Netfee and Common log file analyzer? |
| A10: |
Main difference |
1. |
Analyse method
Common log file analyzer only do some statistics on traffic and time, but Netfee can do more things, such as who visits which website, at which time, using how long time, using how many traffic. Additionally, Netfee can query internet usage of every user (department). |
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2. |
Control function
This is the main aspect that Netfee differs from common log file analyzer. Not only does Netfee do some statistics of time and traffic, but also it can set some strategies to limitation the users. When user runs time out, or use illegal IP, Netfee can terminate his rights to logon the network. |
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3. |
Charge
Netfee is a kind of software with charging function. It supports various charging methods including time, traffic etc. |
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| Q11: |
Do we need to do some special configuration if we use SQL Server as our database? |
| A11: |
No!
Netfee can automatically do creating and settings database job when you choose SQL Server as your database at the first time. |
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| Q12: |
Can Netfee support different fee rate at different time? |
| A12: |
Yes, select "Tools/Settings/Discount time" do some special set |
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| Q13: |
How to limitation the time and traffic of user or department in one month? |
| A13: |
Select "Set user(department)/Limit" do some special set |
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| Q14: |
Should we install MS Excel in our computer if we want to output the result in Excel format? |
| A14: |
No! Because Netfee can do it automatically. |
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| Q15: |
How to set NetFee to use remote query through Web? |
| A15: |
Steps as following: |
1. |
Run "Tools/Settings/ web query" choose the directory for web publishing in "File directory". If you do not select the default directory".\parogram files\netfee\web", you have to copy all files in default directory to the selected directory. |
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2. |
Install IIS, create "virtual directory", set "Alias" as "netfee" and set "Directory" to the directory for web publishing. Besides, you must set the "Access Permissions" of "virtual directory" as "Read", "Run script", "Execute". |
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3. |
Database registration |
3.1. |
Run "Control Panel/ Administrative Tools /ODBC", select "add" in "system DSN", select "Microsoft Access Driver" from diver list, and clisk "finish". |
3.2. |
Input" Netfee" into "Data Source Name". |
3.3. |
Click "Database/Select", add "WebInfo.mdb" in selected web publishing directory. |
3.4. |
Click "ok". |
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4. |
Query information and change password through Web.
If web server address is 192.168.100.1. You can run IE on your computer and input " http://192.168.100.1/netfee " . then appear a " Query information " window.
Input "User name" , "Password" and "Domain" , click "Query" button. then you can get user information.
If you want to modify user's password, input " http://192.168.100.1/netfee/modifypwd.htm " in IE. then appear a " Modify Password " window.
Iuput " User name " , " Password " and " new password " etc. then click " Modify " button to modify user's password.
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| Q16. |
Does NetFee support tie user with IP address ? |
| A16: |
Yes! Just add the legal IP address into "Set User/IP limit" |
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| Q17: |
Can we install Netfee on a remote computer? |
| A17: |
Yes!
step 1: share log directory in ISA Server, then install Netfee on remote computer, then add ISA Server and its directory at “Tools/Settings/Logs”.
step2: Install ISA server Management at the computer running netfee.
step 3: Run "Tools/Settings/Connect to firewall". Specify a computer name using computer_name or IP address. Then specify the name of a user, who will remotely manage the ISA Server computer. Then, type the user name, password, and domain for the user who will remotely manage.
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| Q18: |
the size of Netfee.ntf would become bigger and bigger with running of NetFee. How to deal with this situation? |
| A18: |
Netfee.ntf would increase greatly for the data is written into this file
continuously.
The solution is: run "file/close database", then run "File/connect database". After the window "connect database" appears, select "compress data" to compress data. |
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| Q19: |
After Install Netfee, it can only process the current log. How can I process previous logs? |
| A19: |
Run "Process data/re-scan data", then select the date you want process from. Netfee will process previous logs |
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| Q20: |
Does Netfee standard/plus have users(computers) limit?
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| A20: |
NO! |
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| Q21: |
How about the Licenses number of Netfee enterprise be calculated?
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| A21: |
Netfee can administrator base on users or computers. It's Licenses number is the limit of users or computers. |
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| Q22: |
what's the difference between "Data filter" and "Monitor filter"?
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| A22: |
"Data filter" Can setup the rules to specify what type data can be analyzed. "Monitor filter" can setup rules to decide what type recorder can be displayed. To sum up, "Data filter" can affect the query result, but "Monitor filter" can not! |
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| Q23: |
Can i set not to analyze urls information?
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| A23: |
Yes! Run "Tools/Data filter/other", remove the "Urls inform" option. |
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| Q24: |
Can i display all recorder with port be equal 8000
specially
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| A24: |
Yes! Run "Tools/Display rule", set up rule - "Recorder with Dest port be equal 8000 display green color". |
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| Q25: |
Can i find a keyword in query result?
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| A25: |
Yes! Run "Edit/Find" or Ctrl + F, then a dialog appear, input the keyword you will find, press "OK". |
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| Q26: |
What is the role of "priority" in webfilter?
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| A26: |
Netfee can classify websites into category, and set priority to these
categories (0-sign the highest priority). System process category with higher priority firstly. So set the higher priority to the category with websites be visited frequently, can speed up system process. |
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| Q27: |
After Install Netfee, Run "Add Unknown users", But system tell me "there are not unknown users exist",Why?
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| A27: |
Only After Process data, the system can detect some users existed. So can find these users and add them to system. To sum up, only "scan data" and "fresh data" run at least Once, can the "Add Unknown users" function act on. |
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| Q28: |
Does Netfee plus/enterprise support WinRoute and winproxy?
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| A28: |
No! Only Netfee standard support WinRoute and winproxy. |
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| Q29: |
Netfee run at ISA server 2000, and want to control to computers. When a computer is at "Disable" status, but the computer can still connect to interner. why? |
| A29: |
Run "ISA Management", select"Access Policy/Protocol Rules/ netfee_block_computers/applies to". If "nefee_block_computers" is not at "applies to request coming from" list, click"Add" button, add "nefee_block_computers" to "Include these sets" list. then click "OK". |
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| Q30: |
what's the difference between department (group) of netfee and the group of windows 2000(2003) server? |
| A30: |
The department and group of netfee maybe the group of windows 2000(2003) server, or NOT. |
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| Q31: |
Does Netfee enterprise work with workgroup or only work
with Active directory
? |
| A31: |
netfee can working with both. Run "Tools/Settings/domain", when netfee run with Group, fill the "domain name" with the name of computer runing isa server. |
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| Q32: |
I have installed Netfee for demo to monitor ISA2004, but it is prompting the message "Failed to Connect to ISA Server". Why? |
| A32: |
Step1: you must set the ISA server 2004 to allow remote management firstly. refer to $1.2.2.2 Remote management in "Netfee Installation Guide".
Step2: Install ISA server Management at the computer running netfee.
Step3:Run "Tools/Settings/Connect to firewall". Specify a computer name using computer_name or IP address. Then specify the name of a user, who will remotely manage the ISA Server computer. Then, type the user name, password, and domain for the user who will remotely manage. |
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